SAMA works to protect the interests of bank customers and ensures that their banking transactions are carried out in a professional and fair manner. As such, SAMA has approved and enacted several rights for bank customers, including the following: Dealing fairly and professionally The bank staff should deal with you in a very professional and… More »

After purchasing a new or a second-hand car, the next important step is to obtain an adequate motor insurance policy. Motor insurance is a mandatory requirement under Saudi Arabia’s traffic regulations. However, given the various types of insurance policies available in the market, choosing an insurance policy that suits your needs may be confusing. To… More »

Bank accounts have become a necessity in the lives of individuals everywhere in the world. Not only do they allow us to manage our day-to-day financial affairs with simplicity and ease, but also come with a range of benefits that make them absolutely indispensable. So, if you are opening your first current account, or planning… More »

In accordance with the Insurance Consumer Protection Principles issued by the Saudi Central Bank (SAMA), insurance companies should provide simple and appropriate means for their clients to file complaints. These grievances may arise when customers are dissatisfied with the services or products provided, and must be properly addressed without delay. As a customer, it is… More »

A study conducted by the Saudi Central Bank (SAMA) revealed that bank customers spent an estimated 12 to 15 million hours at bank branches every year to pay their bills, making it a heavy burden on both banks and customers. However, the situation has improved with the launch of the SADAD payment system, whereby bills… More »