FAQ's

Can I use a mada card outside Saudi Arabia?

Yes, as long as it is branded with the logo of international payment companies since the Saudi Payment Network is linked with the GCCNet, international payment companies (e.g. Visa and MasterCard) and allows mada cardholders to make cash withdrawals from ATMs and POS payments across the Gulf and the world.

Is there any additional fees for issuing a mada card?

There is no additional charge for issuing a mada card when opening, closing or renewing a bank account as per SAMA instructions.

How can I get a mada card?

From your credit card issuing bank and it will issue a new mada card as soon as the current card expires or a customer may request mada card to be issued before the current card expires if he wishes to renew it.

How does a mada card work?

A mada card works like any bank card but with more enhanced security features, benefits and creative services.

What is mada card?

Mada is the new identity of the Saudi Payment Network (SPAN). it connects all automated teller machines (ATMs) and point-of-sale (POS) terminals to a central payment switch that in turn securely re-routes the financial transactions.

What are credit cases to be insurance covered?

Credit Shield generally covers natural death, death because of traffic accident or total permanent disability (due to accident or illness).

Is there a specific age for insurance coverage?

The cardholder shall be at least 18 years old and not more than 70 years old.

What is the Credit Shield Program?

A merit that comes with your credit card to cover your outstanding credit card balance in unexpected cases (Allah forbid).

What is a credit score?

It is the customer's score in the credit assessment report, upon which individuals or entities decide whether to do business or not. The customer's credit score is being updated whenever there is a change in the credit report.

How much should I pay monthly?

The minimum amount a customer should pay per month is 5% of the outstanding balance. The customer may make full payment within the due period at no additional charges.

Can I set a separate credit limit for my additional credit cards?

Yes, a customer can set a separate credit limit and can easily increase or decrease the credit limit for the additional card.

What should I do when my credit card is lost or stolen?

Upon noticing that you have lost your credit card or it has been stolen, immediately contact your issuing bank at the telephone number for lost credit cards. This number is available on the Bank's official website. Within 24 hours, the bank will deactivate your lost card and issue a replacement card (a token fee may apply).

Where do I go if I have a problem with or an objection over my credit card?

You shall present your objection or problem, along with the required documents, to the card issuer. Then, if you do not reach a settlement, you can file your complaint via SAMACare website.